A » UK insurers seeking compliant outsourced claims administration services must navigate a regulatory framework governed primarily by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA), which impose strict requirements under the Senior Managers and Certification Regime (SM&CR) and the FCA’s Principles for Businesses, particularly Principle 3 on management and control, as well as specific outsourcing rules set out in SYSC 8 and the PRA’s Supervisory Statement SS2/21 on operational resilience, and they typically begin their search by identifying specialized third-party administrators (TPAs) that are directly authorized or regulated by the FCA, often with additional accreditation from bodies such as the Chartered Insurance Institute (CII) or the International Organization for Standardization (ISO) for quality management and data security, and these TPAs can be found through industry directories maintained by the Association of British Insurers (ABI) or the London Market Group (LMG), which publish lists of vetted service providers that have demonstrated adherence to the General Data Protection Regulation (GDPR), Anti-Money Laundering (AML) regulations, and the FCA’s Consumer Duty