Business Description: Centrica plc is an international energy and services company headquartered in Windsor, UK, and a prominent constituent of the FTSE 100 Index. With a legacy spanning over 200 years, Centrica is dedicated to "energising a greener, fairer future." We operate through leading brands such as British Gas and Hive in the UK, Bord Gáis Energy in Ireland, and Centrica Business Solutions globally. Our operations span the entire energy value chain—from sourcing and trading energy to providing innovative home services and smart technology.
Our value proposition is centered on helping our 10 million+ customers live sustainably, simply, and affordably. We are a market leader in smart meter installation and low-carbon heating solutions, supported by a workforce of over 20,000 colleagues, including 7,000+ highly trained engineers. Centrica is committed to reaching Net Zero as a business by 2040 and helping our customers achieve Net Zero by 2050. Through constant innovation in energy storage, flexible generation, and digital platforms like Hive, we are building a reliable, lower-carbon energy system for the future.
FAQ
What are the main brands owned by Centrica? Our core brands include British Gas (Energy and Services), Hive (Smart Home), Centrica Business Solutions, and Bord Gáis Energy.
How is Centrica contributing to Net Zero? We aim to be a Net Zero business by 2040 and plan to invest up to £4 billion in green energy and flexible infrastructure by 2028.
What services does British Gas provide under Centrica? Beyond gas and electricity supply, we provide boiler installation, home repairs, and electric vehicle (EV) charging solutions.
Is Centrica a public company? Yes, we are listed on the London Stock Exchange (LSE: CNA) and are part of the FTSE 100 Index.
How many customers does Centrica serve? We currently serve over 10 million residential and business customers across the UK and Ireland.
Business Helpdesk Number: +44 (0)1753 494000 (Corporate) / 0330 100 0056 (British Gas Support)
Amenities: 24/7 Emergency Engineer Support, Digital Smart Meter Monitoring, Priority Service Register for vulnerable customers, Electric Vehicle Charging Networks.
Accepted Payment Methods: Direct Debit, Credit/Debit Cards, Bank Transfer, PayPoint, Cheque.
Languages Supported: English, Welsh, Gujarati, Hindi, Punjabi, Urdu, Spanish.
Specialization: Smart Home Integration, Energy Management, Decarbonisation Solutions, Energy Trading, and Large-Scale Infrastructure (Storage & LNG).
Certifications: MiQ Methane Emissions Certification, ISO 14001 (Environmental), ISO 9001 (Quality), FTSE4Good Index Series.
Business Registration Number: 03033654 (UK Companies House)
Brand Association Name: British Gas / Hive / Centrica Business Solutions
Working Hours: Monday–Friday: 8:30 AM – 5:30 PM (Corporate HQ); Customer Support: 8:00 AM – 8:00 PM (Weekdays)
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Quick Information
Business summaryCentrica is a leading energy and services company. Home to British Gas and Hive, we provide energy supply, home repairs, and sustainable technology to millions.
Year of Establishment1997
AssociationsFTSE 100 Index, Energy UK, CBI, UN Global Compact, Business in the Community.
Support
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Business Services industry. The Centrica plc customer care team is available
to handle inquiries. You can also access the Centrica plc official website at
www.centrica.com
for complete service details. For written queries, use the Centrica plc support email.
Located at Millstream, Maidenhead Road, Windsor, SL4 5GD, United Kingdom, London,
Greater London United Kingdom.
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