S W A L E C

High Street , Southampton, South East, United Kingdom
4.5
21 Reviews
Today: Closed now (10:00 AM - 07:00 PM) | Tomorrow: 10:00 AM - 07:00 PM

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Business Listing Profile: SWALEC Part of OVO & SSE

Business Name: SWALEC (South Wales Electricity)
Business Headquarter: United Kingdom, Perthshire, Perth SSE / Bristol (OVO)
Business Category: Energy Supplier & Home Services
Business Helpdesk Number: +44 (0)345 070 7373 (General) / 0330 303 5063 (OVO Support)
Founder Name: Formed via the nationalisation of the South Wales Electricity Board 1947.
Founded Date: 14 August 1947 (Retail brand acquired by SSE in 2000, then OVO in 2020).
Phone Number: 0345 070 7373
Email Address: hello@ovoenergy.com / customerservice@sse.co.uk
Website URL: https://www.ovoenergy.com Residential / https://www.sseenergysolutions.co.uk Business
Physical Address: Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ (Corporate HQ)
Landmark: Near Perth North Muirton Industrial Estate
Google Maps Location: [56.4172° N, 3.4565° W]
Service or Products: Gas and Electricity Supply, Boiler Insurance, Smart Meter Installation, EV Charging Solutions, and Solar Panel Battery Storage.
Amenities: 24/7 Emergency Support, Smart Energy Trackers, Priority Services Register for vulnerable customers.
Accepted Payment Methods: Direct Debit, Pay As You Go Smart Meter, Bank Transfer, Credit/Debit Cards.
Languages Supported: English, Welsh Cymraeg.
Specialization: Sustainable Home Energy and National Grid Infrastructure.
Certifications: Ofgem Regulated, MCS Certified Renewables.
Business Registration Number: 03757802 (SSE Energy Services Group Ltd)
Brand Association Name: OVO Energy / SSE Energy Solutions
Working Hours: Monday–Friday: 8:00 AM – 8:00 PM; Saturday: 9:00 AM – 5:00 PM.

Business Description

SWALEC, a name synonymous with energy in Wales for over 70 years, has evolved from a regional electricity board into a key pillar of the UK’s transition to net-zero. Now operating as a vital part of the OVO Energy family for residential customers and SSE Energy Solutions for the commercial sector, SWALEC continues its mission to provide reliable, sustainable, and affordable power to millions of homes and businesses across the United Kingdom.

Our value proposition is centered on the decarbonization of the British home. We provide more than just kilowatt-hours; we offer integrated green technology solutions, including air-source heat pumps, smart thermostats, and OZEV-compliant electric vehicle chargers. By leveraging OVO’s "Plan Zero" strategy, SWALEC customers are empowered to reduce their carbon footprint through real-time energy usage data and renewable-heavy fuel mixes. For our Welsh customers, we remain committed to our heritage, offering bilingual support and local community investment. Whether we are managing complex energy portfolios for industrial giants or helping a first-time homeowner install a smart meter, SWALEC combines decades of infrastructure experience with the innovative spirit of a modern green-tech leader.

Frequently Asked Questions

I have a SWALEC account; do I contact SSE or OVO?
Residential accounts moved to OVO Energy in 2020. Business accounts are typically managed by SSE Energy Solutions.
Does SWALEC offer 100% renewable electricity?
Yes, OVO-branded plans offer renewable electricity as standard (backed by REGO certificates).
How do I get a smart meter with SWALEC?
You can book an installation via the OVO Energy app or website at no extra cost.
Is there a Welsh-speaking customer service line?
Yes, we maintain a dedicated Welsh language service to support our customers in Wales.
Can I pay my bill at a PayPoint?
Yes, customers with traditional or smart Pay As You Go meters can top up at any PayPoint or Post Office location.

Quick Information

Business summaryS W A L E C Construction

Support

Contact the official S W A L E C Support Number for fast, reliable assistance in the Electricians industry. The S W A L E C customer care team is available to handle inquiries. You can also access the S W A L E C official website at our website for complete service details. For written queries, use the S W A L E C support email. Located at High Street, Southampton, South East United Kingdom.

Reach the S W A L E C contact number to connect with verified experts in the Electricians sector. The S W A L E C helpline offers quick resolutions and trusted guidance. You can also contact the S W A L E C support team through official S W A L E C email for professional assistance.