First Rail Support Ltd
- 395 King Street, Aberdeen, Scotland, United Kingdom, AB24 5RP
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191 Reviews
- Today: Open now (10:00 AM - 07:00 PM) | Tomorrow: 10:00 AM - 07:00 PM
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Business Name: First Rail Support Limited
Business Headquarter: United Kingdom, Scotland, Aberdeen
Business Category: Rail Replacement & Managed Transport Services
First Rail Support Limited, operating as part of First Travel Solutions, is the UK’s leading specialist in providing managed transport solutions and rail replacement services. Our mission is to keep passengers moving when the rail network faces planned engineering works or unexpected disruptions. We offer a 24/7/365 emergency response capability, ensuring that rail operators can maintain their commitment to passenger mobility even in the most challenging circumstances.
Through our presence on Blue Pages, First Rail Support Ltd provides a comprehensive value proposition that combines industry-leading safety standards with an extensive network of verified coach and taxi operators across the UK. Our services go beyond simple vehicle supply; we provide full end-to-end management, including on-site coordinators, real-time vehicle tracking, and detailed performance reporting. By leveraging the expertise of our parent company, FirstGroup plc, we ensure that every journey is handled with the highest level of professionalism and care, making us the trusted partner for many of the UK’s major Train Operating Companies (TOCs).
Business Helpdesk Number: 448448542560
Founder Name: FirstGroup plc (Parent Company)
Founded Date: 14 December 2001
Phone Number: 441282688180
Email Address: enquiries@firsttravelsolutions.com
Website URL: https://www.firsttravelsolutions.com
Physical Address: 395 King Street, Aberdeen, Scotland, United Kingdom, AB24 5RP
Landmark: Near the University of Aberdeen
Service or Products: Planned Rail Replacement, Emergency Rail Support, Event Transport Management, Crew Movement Services, 24-Hour Control Centre Operations.
Amenities: 24/7 National Coverage, Real-time GPS Tracking, On-site Passenger Assistants, Dedicated Account Management, Secure Booking Portal.
Accepted Payment Methods: Bank Transfer, Invoice, Corporate Credit Cards.
Languages Supported: English
Specialization: Crisis Management, Logistical Planning, Subcontractor Auditing, Passenger Safety and Welfare.
Certifications: ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Health and Safety).
Social Media Links:
LinkedIn: linkedin.com/company/first-travel-solutions
Business Registration Number: 04340740
Brand Association Name: First Travel Solutions
Working Hours: Monday–Friday: 9 AM – 5 PM (Operational Control Centre: 24/7/365)
Year Founded: 2001
Service Area Radius: (Blank)
Brands: First Travel Solutions, FirstGroup.
Number of Employees: 50-100 (Directly managed within the division)
Associations: Confederation of Passenger Transport (CPT), Rail Delivery Group (RDG).
Zip Code: AB24 5RP
FAQ
1. What services does First Rail Support Limited provide?
We specialize in providing high-quality rail replacement bus and coach services, as well as managed transport for corporate events and emergency passenger repatriation.
2. Is First Rail Support available for emergency calls?
Yes, our dedicated control centre operates 24 hours a day, 365 days a year, specifically to handle emergency rail disruptions and immediate transport needs.
3. Does the company own the vehicles?
As a managed transport provider, we utilize a combination of FirstGroup’s extensive fleet and an audited network of high-quality third-party suppliers across the UK.
4. How does the company ensure passenger safety?
All transport providers in our network undergo rigorous safety audits, and we provide on-site coordinators to manage boarding and passenger welfare during major incidents.
5. How can a bus operator join the supply chain?
Operators can register through the First Travel Solutions website, where they must undergo a comprehensive vetting process to meet our quality and safety standards.
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Quick Information
- Business summaryFirst Rail Support Ltd provides expert rail replacement and managed transport solutions across the UK, ensuring passenger mobility during disruptions.
- Year of Establishment2001
- BrandsFirst Travel Solutions, FirstGroup.
- AssociationsConfederation of Passenger Transport (CPT), Rail Delivery Group (RDG).
Support
Contact the official First Rail Support Ltd Support Number for fast, reliable assistance in the Business Services industry. The First Rail Support Ltd customer care team is available to handle inquiries. You can also access the First Rail Support Ltd official website at www.firsttravelsolutions.com for complete service details. For written queries, use the First Rail Support Ltd support email. Located at 395 King Street, Aberdeen, Scotland, United Kingdom, AB24 5RP, Aberdeen, Aberdeen United Kingdom.
Reach the First Rail Support Ltd contact number to connect with verified experts in the Business Services sector. The First Rail Support Ltd helpline offers quick resolutions and trusted guidance. You can also contact the First Rail Support Ltd support team through official First Rail Support Ltd email for professional assistance.
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Monday10:00 AM - 07:00 PM
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Tuesday10:00 AM - 07:00 PM
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Wednesday10:00 AM - 07:00 PM
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Thursday10:00 AM - 07:00 PM
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Friday10:00 AM - 07:00 PM
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Saturday10:00 AM - 07:00 PM
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Sunday10:00 AM - 07:00 PM
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